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UK Ordering Process & Procedure:

1) Order Placed

Once you have successfully placed your order online you will receive by email:

  • A confirmation from Sage Pay (our payment service provider) advising that your card has been authorised successfully. This email will be issued if there is available credit on the card/account you have detailed for payment.

If the payment details you have provided do not correspond to those your bank/card account hold on record we will send you an email asking you to telephone us. Until you contact us your order will not be despatched. If you do not contact us within 7 days your order will be cancelled without any further communication.

Once you place an order, the value of the order is "shadowed" on your card/account. This means that this amount of credit has been reserved. Once your order has been despatched this payment will be taken. If your order is subsequently not despatched for any reason this shadow will self cancel after 10 days.

2) Order Despatch

Once your order is fully authorised it will be packed and despatched.

UK orders placed and authorised before 4pm any weekday (excluding Bank Holidays) are despatched the very same day.

Orders to most of the UK mainland are sent by DPD. Deliveries to some remote areas and all offshore areas of the UK are sent by Royal Mail Special Delivery - please see our delivery page for applicable postcodes. In most cases, you should receive your order on the next working day, except where you've opted for Saturday delivery. Please note that orders received after 5pm Friday (and over the rest of the weekend) are processed on Monday for delivery on Tuesday.

We will send you an email to confirm that order your has been despatched.

If we have not been able to despatch all the items you have ordered this will be marked on the accompanying despatch note, also see payment below.

3) Payment

Once your order has been despatched your card/account will be debited.

If we are not able to supply all the garments you ordered the value of any item not despatched will be refunded at the same time as payment is taken. Please note that it usually takes the banks and credit card companies at least 3 to 4 working days before any credit is visible in your card/account.

4) Order Delivery

All UK orders are sent either DPD or Royal Mail and have to be signed for on delivery. Click here to see full UK Delivery details.

If you are not in to sign for the goods:

If your order is being delivered by DPD: The parcel will be taken back to the nearest DPD depot. DPD will automatically reattempt delivery on the next working day, but you also have a number of options for rearranging delivery at a time convenient for you. For further information please see the DPD website.

If your order is being delivered by Royal Mail: The parcel will be taken to the local sorting office and you can collect it from there (remember to take the card and appropriate identification), or you can ask the Royal Mail to deliver again at a suitable time for you. Alternatively, you can have an item delivered to your local post office for a 50p charge rather than having to pick it up from the sorting office.